Billed without permission

David TDavid T Posts: 2FreedomPop Newbie
Why was I billed $11.94 when I have the free service with top off set off? I have been using for a few months with no problem until now.

Answers

  • RossfuzRossfuz Posts: 116FreedomPop Newbie, FreedomPop Expert ✭✭✭
    don't worry you'll get your cash back. no need to get upset.
  • David TDavid T Posts: 2FreedomPop Newbie
    Can I get some assurance that I will get my cash back? I'm not upset or anything just don't understand why it was necessary or why they would charge me only to return it.
  • [Deleted User][Deleted User] Posts: 12
    Hello @David T I would be happy to have a forum agent take a look into your account. Please check the email associated with your forum profile as an agent will contact you. Replying to the email from support can be done as you would a regular email (no need to log-in into Zendesk). :3
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