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Swap phone on my account (Tkt #591304)

PhilWangS3PhilWangS3 Posts: 75FreedomPop Newbie
@ Please swap the device on my account. When I call this in, the reps keep trying to upsell me to sign up for a new account. I am just trying to use this newer device on my account. Thanks! Ticket: (#591304)

Comments

  • Ali Ali Posts: 6,735FreedomPop Master, Test Role, iOS Master ✭✭✭✭✭
    @PhilWangS3 The device swap process requires you to open a new account so that your devices can be swapped.
  • PhilWangS3PhilWangS3 Posts: 75FreedomPop Newbie
    OK, I read the forum instructions. I activated the S4 under a temp account I created named [email protected] Please swap the S4 into my original account, deactivate the temp acct, and refund my BYOD fee. Thank you.
  • Ali Ali Posts: 6,735FreedomPop Master, Test Role, iOS Master ✭✭✭✭✭
    @PhilWangS3 An admin will be here tomorrow to issue a ticket for this process to be completed. Due to policy changes for BYOD fees being refunded you unfortunately won't be able to receive a BYOD fee refund.
  • PhilWangS3PhilWangS3 Posts: 75FreedomPop Newbie
    In that case, cancel my request. I'll just keep both lines.
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