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cant downgrade

Kim Mei LiKim Mei Li Posts: 1FreedomPop Newbie
I'm trying to downgrade to the free plan but it keeps saying I need to update my billing information which I already did. Please help.

Comments

  • Jorge Jorge Posts: 3,375 admin
    Hello @Kim Mei Li sorry to hear about your current downgrade concern, I will have a forum agent further assist you with this. Feel free to update your thread after the completion of your request so other users with similar requests can view the steps taken :) Please check the email associated with your forum profile as an agent will contact you. Replying to the email from support can be done as you would a regular email (no need to log-in into Zendesk). :+1:
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