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"Account not found" error

I was having a problem with another app on my phone, so I decided to reset the phone to factory defaults to clean it up. I did the factory reset and logged back into the phone. I updated all onboard apps with the play store, checked for PRL and profile updates. When I open the messenger app it asks for my account email, when I enter the email I get error "account not found" same thing with the freedom pop config app, I can log into my account on the web and confirm that this phone is listed under this email address, what do I need to do next?

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