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The screen on phone just locked up in ICE. How do I get it out? The Home button does nothing.

LouiseRLouiseR Posts: 1FreedomPop Newbie
I just got this phone yesterday. After transferring my phone numbers and ICE numbers the screen locked up. Nothing I've tried has worked to move it out, including shutting down and restarting. What do I do?


  • djinksdjinks Posts: 1,270FreedomPop Newbie, FreedomPop Expert ✭✭✭✭
    Sounds bad. Try pulling the battery also. Is the battery fully charged?
  • Brian BartonBrian Barton Posts: 180FreedomPop Newbie
    Weird did you try going into recovery and clearing the cache or factory reset? Hold the volume down and power button
  • Brian BartonBrian Barton Posts: 180FreedomPop Newbie
    How was it resolved? Did the factory reset/cache clearing help or was it returned? Kinda want to know for later reference is all.
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