**Reminder** When you sign up for FreedomPop service we often offer a free trial experience for one of our plans or add-on services. The free trial lasts for 30 days, after which you will incur the regular charge for that plan or service. Please take a look at our Community post for more information regarding your recent purchase and what to expect: http://bit.ly/2xFTGWY

When will my phone ship??

Jeremy CrumbJeremy Crumb FreedomPop Newbie Posts: 4
I placed an order for a Samsung Galaxy S3 on 8/7 and the status has been stuck at "Device Allocated" since then. The initial email I received said that it should ship within 10 days. When will it ship? I've also sent an email to your the FreedomPop Support email and it has passed the 24 hour response window.

Comments

  • Karina Karina Posts: 3,870 admin
    Hello @Jeremy Crumb

    I am very sorry to let you know that your Phone has not yet shipped, as we are dealing with a slight unexpected back order for this phone model. I can confirm that your order is in accepted status with our Logistics Partner, and it will be shipping as soon as the final updates of our Custom ROM are applied. Once your Freedom Phone ships, we will send you an email confirmation that includes the tracking information.

    Thank you for your patience!
  • Scott BrooksbyScott Brooksby FreedomPop Newbie Posts: 3
    How "slight unexpected back order" is it for the iPhone 5? I placed an order on July 29th for my daughter and it still has not shipped. 4 days ago I sent an email to freedom pop and have not received a reply. The website states it's in Kitting status.
  • Scott BrooksbyScott Brooksby FreedomPop Newbie Posts: 3
    Come on, Freedompop, this is getting silly. The phone still hasn't shipped nor has anyone replied to email or this forum.
  • jazzguy1947jazzguy1947 FreedomPop Newbie Posts: 1
    I ordered a Samsung phone also 2 weeks ago and states that it is in kitting status . What gives?
Sign In or Register to comment.