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FreedomPop 101: Reactivating Your Dormant Account

Jorge Jorge Posts: 3,367FreedomPop Master admin
edited August 2015 in FreedomPop 101 #1

Why is my device temporarily deactivated?

Your device may go into a temporary dormant state after an extended period with no reported data usage. Should your device be placed in a dormant state, you can simply reactivate it with one click by logging in to your FreedomPop account and clicking the prompt to "Wake Up."

After your device is reactivated, we recommend performing a profile update.

NOTE: In order to update profile, you will need to be connected to WiFi or a data connection. It may take a few times for the update to push through. If the update fails, please try again.






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Post edited by Jorge on
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Comments

  • ontario_funontario_fun Posts: 4FreedomPop Newbie
    I ordered a global sim and it finally arrived. I tried to activate it using the number on the card and my email address but it says email already registered. When I log into my FB account, has at the top "Billing Cycle: starts after device ships". I am confused as i didn't order a device aside from my sim. I need it to work. Thanks
  • Margarita LehmannMargarita Lehmann Posts: 3FreedomPop Newbie
    I had to get a replacement device because my original device broke. It took a month just to get the new device, but now I cannot use it because I'm getting Error 204. I cannot find out how to reactivate my account.
  • noctshadownoctshadow Posts: 4FreedomPop Newbie
    same issue here, the status says "Billing Cycle: starts after device ships". But I already have the sim for over 2 months! just didn't try it until last week, and kept getting the error.
  • john 4 smithjohn 4 smith Posts: 11FreedomPop Newbie

    same issue here, the status says "Billing Cycle: starts after device ships". But I already have the sim for over 2 months! just didn't try it until last week, and kept getting the error.

    Does it work? Or still no?
  • john 4 smithjohn 4 smith Posts: 11FreedomPop Newbie

    same issue here, the status says "Billing Cycle: starts after device ships". But I already have the sim for over 2 months! just didn't try it until last week, and kept getting the error.

    Does it still not work?
  • ChungHuei LinChungHuei Lin Posts: 13FreedomPop Newbie
    I re-activated my dormant account (frank.lin@sjsu.edu). I have two phones on the account. One of them becomes normal again, but the other one shows "don't have a phone number" on my account. Somehow the phone number was not restored. Is there something I should do?
  • kerstuffkerstuff Posts: 567FreedomPop Newbie ✭✭✭
    No, if you don't make calls or use a little data FPop deactivates it more than likely you lost your numbers.
  • Bruce LangBruce Lang Posts: 1FreedomPop Newbie
    I occasionally leave my phone off for an extended period of time; the account goes dormant and must be reactivated. So, far it has been easy to reactivate, however, how long does it take before a device goes dormant? I would like to make sure to turn on the device again before it goes dormant. Thank you.
  • Rich Sias (16th)Rich Sias (16th) Posts: 2,956FreedomPop Newbie, FreedomPop Master, FreedomPop Expert ✭✭✭✭✭
    @Bruce Lang 60 days. I try to do something in each account each month. Might be 50 days apart, but still good.

    Others: if you are online go to "Devices" and select the first item "get a number" to choose a number. When I lost mine it reported the cost to be $0.00 and no charges appeared on my card.
    Be my Valentine ZTE, Victory, LG Volt, 803S, & 4 SIMs
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