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phone has a strip where it doesn't respond to touch

martin checkmartin check Posts: 2FreedomPop Newbie
I just got my optimus f3 (after 6 months of backorder) and there is a little strip in the middle of the phone where it doesn't respond to touch commands. You can see where the lines don't draw here:

Is this something that can be fixed? it's a shame after waiting all this time to end up with a defective phone.


  • RossfuzRossfuz Posts: 116FreedomPop Newbie, FreedomPop Expert ✭✭✭
    im having a similar problem with my freedompop nexus 5
  • Ryan Radford 2Ryan Radford 2 Posts: 633FreedomPop Newbie ✭✭✭
    It's more than likely the digitizer, that will have to be replaced.
    Want a free lte sim? Message me and ill give you a credit card to purchase it!

    Common issues related to FreedomPop Devices:

    If you are having trouble with the FreedomPop messaging app registering, always try uninstalling it and then reinstalling it. If that doesn't work download push notification fixer (no root) from the play store. make sure both intervals are set to 5 minutes and click apply.

    I don't work for FreedomPop
  • martin checkmartin check Posts: 2FreedomPop Newbie
    agreed, I've mailed support to replace the device, but they haven't responded. How does one go about getting these replaced?
  • djinksdjinks Posts: 1,270FreedomPop Newbie, FreedomPop Expert ✭✭✭✭
    @martin check
    RMA--------------------------------------------How to return a device:
    Go here: http://support.freedompop.com/
    Search "how to return device"
    See second response.
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