Cannot send or receive text messages

Shaohua YangShaohua Yang Posts: 1FreedomPop Newbie
Please help. I cannot send or receive text messages.

Phone: Kyocera Event
I have factory reset the phone and reinstalled the freedompop messaging app (also cleared the app data cache), no luck.

Receiving and placing calls seem to be very good with no issue.

Thank you!

Comments

  • [Deleted User][Deleted User] Posts: 12
    Hello @Shaohua Yang

    Can you please attempt to do a carrier reset, below are the steps on how to perform this reset.

    A carrier reset is recommended if you are experiencing issues with calling, texting, or receiving a data connection. In some cases, you will be asked a password, which is your device's Master Subsidy Lock code (MSL). If you do know know your MSL code, please contact us for that information. If your device doesn't prompt you for an MSL code, then it is not needed to complete the reset.


    Android Phones
    Disable WiFi and enable data if needed.
    Go to the dial pad or phone app.
    Enter # # 72786 #
    If prompted for a password, enter your MSL code. For some phones, you may need to tap the menu icon on the top right hand corner.
    Confirm the reset.
    Allow the device to restart and go through the activation process
    Note: Some LTE devices can perform a carrier reset over a WiFi connection. If that doesn't work then follow step one before trying the carrier reset.
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