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not happy with the service

Was wondering is there a way to get a refund on my phone cause the cell phone service is just not very good in my location.When i'm out doing errands i have trouble making and recieving calls.I need a service thats more reliable when making calls.I bought this phone from fp about 2 months ago and i've been trying to deal with the bad reception but using this is just not a reliable phone service which is mostly what i need it for.

Comments

  • djinksdjinks Posts: 1,270FreedomPop Newbie, FreedomPop Expert ✭✭✭✭
    @parasiteeve9
    RMA--------------------------------------------How to return a device:
    Go here: http://support.freedompop.com/
    Search "how to return device"
    See second response.
  • parasiteeve9parasiteeve9 Posts: 10FreedomPop Newbie
    I've sent them an email hope to hear from them soon.
  • djinksdjinks Posts: 1,270FreedomPop Newbie, FreedomPop Expert ✭✭✭✭
    @parasiteeve9
    email does not get a good response. Twitter or Facebook have better response.

    The procedure is spelled out at the support page.
    http://support.freedompop.com/
    Search "What is the procedure for returning equipment?"
  • parasiteeve9parasiteeve9 Posts: 10FreedomPop Newbie
    I've contacted them through facebook and email but have not recieved a reply in 4 days.I'm wondering if the problem that i'm having maybe just a defective phone.I paid 100.00 for it in june 2015 was wondering is there a way that i can at least get an exchange for a better model samsung like the galaxy s3 or s4?
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