**Reminder** When you sign up for FreedomPop service we often offer a free trial experience for one of our plans or add-on services. Upon the end of your Trial, you will incur the regular charge for that plan or service. Please take a look at our Community post for more information regarding your recent purchase and what to expect: http://bit.ly/2xFTGWY

Can Freedompop change the shipping address?

mask1mask1 Posts: 4FreedomPop Newbie
Hello. I ordered a Kyocera Hydro Icon directly from Freedompop and the shipping address was correct but the label was created for my previous address for some reason. There was a lot of hassle trying to get someone to understand the situation. The order information was all correct but the label address was wrong. It is a FedEx SmartPost package and FedEx only makes shipping changes by the shipper's request. It's very easy to find this information. I told the representative and I was told "trust me" like five times. I had to call again. I eventually got someone to accept FedEx's policy and I was told that because it is a SmartPost package that Freedompop would have USPS return it once USPS received it. The tracking information now says that it's vlose to my area so I need Freedompop to confirm or follow up on that.

I can't do anything from here because I'm not the shipper and USPS won't let me change my address for mail forwarding. I don't feel like I should have to go through all the trouble since I didn't do anything wrong. Can someone please fix this situation?

Answers

  • Ryan Radford 2Ryan Radford 2 Posts: 633FreedomPop Newbie ✭✭✭
    You could just use a mail forwarding option by going here: https://moversguide.usps.com/icoa/home/icoa-main-flow.do?execution=e1s1&_flowId=icoa-main-flow&;

    It'll cost you $1.05
    Want a free lte sim? Message me and ill give you a credit card to purchase it!

    Common issues related to FreedomPop Devices:
    https://forums.freedompop.com/discussion/10896/battery-issues-please-read-this#latest

    If you are having trouble with the FreedomPop messaging app registering, always try uninstalling it and then reinstalling it. If that doesn't work download push notification fixer (no root) from the play store. make sure both intervals are set to 5 minutes and click apply.

    I don't work for FreedomPop
  • mask1mask1 Posts: 4FreedomPop Newbie
    It looks like my post didn't get approved. Customer service is awful. It looks like my phone got lost/stolen. USPS told me that my phone would be held and since I was in the area, it would have worked out. The phone was not held and it got delivered. The guy who took the delivery said it wasn't delivered so I think he's keeping it. I'm going to call Freedompop one last time before I call the card company.
Sign In or Register to comment.