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Can't hear my callers

freedomloverfreedomlover Posts: 3FreedomPop Newbie
Hello, Any help would be most appreciated.

When I make a call, the party to whom I'm calling can hear me, but I cannot hear them. When they call me, everything works fine; I can hear them and they can hear me. Any ideas? Thank you.


  • Hello @freedompoplover you can attempt a carrier reset on your device, I have provided you with the steps below.

    A carrier reset is recommended if you are experiencing issues with calling, texting, or receiving a data connection. In some cases, you will be asked a password, which is your device's Master Subsidy Lock code (MSL). If you do know know your MSL code, please contact us for that information. If your device doesn't prompt you for an MSL code, then it is not needed to complete the reset.

    Android Phones

    Disable WiFi and enable data if needed.
    Go to the dial pad or phone app.
    Enter # # 72786 #
    If prompted for a password, enter your MSL code. For some phones, you may need to tap the menu icon on the top right hand corner.
    Confirm the reset.
    Allow the device to restart and go through the activation process

    Note: Some LTE devices can perform a carrier reset over a WiFi connection. If that doesn't work then follow step one before trying the carrier reset.
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