Talk & Text Not Working w/ 137 MB Data

James MagnantJames Magnant Posts: 17FreedomPop Newbie
Hi. My daughter's phone will not send/receive texts or cell calls. She went below 100 MB, but then got shared data up to 137 MB. It's still not working.

I have three questions:

1. Why does text/talk quit working if it's below 100 MB data and how does it get turned back on? That should keep working. She's using Freedom Pop configuration and apps straight from the box... i.e. - not Hangouts or other data cell app.
2. How does she get data turned back on since, last I checked, 137 MB is > 100 MB?

Account is 83269943OO (modified at end to avoid scrapers).

Comments

  • Hello @James Magnant

    I was not able to pull up her account, can you please provide me with her phones MEID or PM me the email so that I can take a look. Thank you!
  • James MagnantJames Magnant Posts: 17FreedomPop Newbie
    MAC ID: 256691432605870977
  • I took a look at the account and it seems that it resumed yesterday like around 8. Please have her try her phone and let us know if its now working.
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