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I'm getting only 3G in a 4G LTE area

okayokay Posts: 35FreedomPop Newbie
I'm not sure that my gateway is activated all the way. I had LTE at first but no data; then after a PRL update and a firmware update I got a message about handsfree activation and data started working. It only gives me 3G data, however. I never got to a freedompop screen and the account has an "activation date" of 3/15/2014 and a User NAI with a phone number followed by "@mvno198.sprintpcs.com". How do I get this activated all the way for 4G LTE data?
Life's too short.

Comments

  • nordicboynordicboy Posts: 1FreedomPop Newbie
    I have basically the same problem. At first LTE connected, but there was no internet access. After upgrading firmware, resetting, SCRTN reset, updating PRL and profile, data finally started working. But I only get 3G on my 6100d. LTE is strong on my other devices.
  • okayokay Posts: 35FreedomPop Newbie
    Solved.

    My "account had been deactivated." Not sure why, but calling customer support reactivated the account and 4G works great now.
    Life's too short.
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