Issues receiving MMS messages with videos

j-fpopuserj-fpopuser Posts: 5FreedomPop Newbie
I've received a few texts with attached videos, but none of the videos I receive will play in either the built-in "Video" app or google's "Photo" app. In the Video app, I receive the message of "unsupported file type." However, I can find no way to download the attachment so that I can examine the file and file extension in question - I can't investigate the file further myself (try to send it to myself on my computer, etc.).

At least one of the videos was created on an android device, so it should likely be playable on my android phone. Any help investigating why I can't play the video files I receive in MMS messages would be greatly appreciated. I'm fairly certain my account has premium MMS services, but perhaps this doesn't include video messages.

Comments

  • vrpvrp Posts: 1FreedomPop Newbie
    I have the same problem. Was there a fix for this?
  • CarlosGCarlosG Posts: 2,272 admin
    vrp said:

    I have the same problem. Was there a fix for this?

    Hello,

    Our team will gladly help you with this issue. Please provide us with a brief summary of your case as well as the last four digits of your device's phone number so we can take a closer look at it.
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