**Reminder** When you sign up for FreedomPop service we often offer a free trial experience for one of our plans or add-on services. Upon the end of your Trial, you will incur the regular charge for that plan or service. Please take a look at our Community post for more information regarding your recent purchase and what to expect: http://bit.ly/2xFTGWY

Switching phones on my account

bethanym7bethanym7 Posts: 7FreedomPop Newbie
Hello,

I recently upgraded phones and would like to switch phones so I can keep my old phone number and email.

Old account information:
Phone number: 719-247-3103
Email: [email protected]
Phone: S2, DEC: 268 435 460 702 721 231


New account information:
Phone number: 719-301-7377
Email: [email protected]
Phone: S3, DEC: 256 691 486 901 058 665

Basically, I would like to add the S3 to the first account and keep that phone number (719-247-3103). (I don't know if it is possible to add the S2 to the opposite account? If so I would like to keep that one active too, just under a different number.)

Let me know if you need any other information or if there is anything else I need to do.

Thank you very much!

Comments

  • Hello @bethanym7

    I have swapped the devices for you and now are both set on the accounts. If the numbers fail to show correctly please attempt the steps below:

    To refresh your activation data please follow the following steps:

    Open the "Messaging" app
    Press the "Menu" in upper left corner
    Scroll down and press "Sync Account Data"

    This should correct your issue.
  • bethanym7bethanym7 Posts: 7FreedomPop Newbie
    edited December 2015 #3
    (edit: oops didn't see that you had posted already)

    Thank you so very much! I appreciate your time.
    Post edited by bethanym7 on
  • Glad I could help, have a great day!
Sign In or Register to comment.