Defective Kyocera Hydro Icon

bhouston45bhouston45 Posts: 2FreedomPop Newbie
I am still waiting on the battery and charger to arrive that was not included when i originally ordered the phone. Meanwhile, I picked up a battery locally.
The phone has issues with making calls. The other people can not hear me. I have checked all the settings and have reset the phone. I've done all the updates available to the phone.
The phone is a reconditioned phone. It looks like it still has issues from the previous owner.
I would like to return it and get a refund. In fact, I am wanting to cancel service all together.
Too many issues. Not a great first impression.
Let me know what needs to be done to process a refund and cancel my account.

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