Can someone help me, phone bought directly from Pop won't hold 3G or 4G

Tom TuchTom Tuch Posts: 4FreedomPop Newbie
I am out of time and frustrated. I was promised a new SIM card, never received over a month ago. O have had the phone three months, only works at home on my wireless.

I can't call the 888 number any more, already did five times.

Out of ideas!

Thanks

Tom tuch

Answers

  • [Deleted User][Deleted User] Posts: 0 admin
    edited December 2015 #2
    Hello @Tom Tuch
    The SIM card is out of stock which is why it hasn't shipped yet, but I can promise that it will be shipped to you as soon as it is in stock. I'm very sorry for this inconvenience.
  • sficarrasficarra Posts: 1FreedomPop Newbie
    Any news on when SIM cards will be back in stock? The iphone I purchased from the freedompop website was delivered to me with an incompatible SIM card. When I spoke with customer service they told me they would ship a new SIM card once they were in stock. That was about 6 weeks ago. It's silly to have paid for a phone that can't make phone calls. I don't know where to go from here. I can't even find the customer service phone number anymore.
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