How to update sim for nexus 5x

NikhiljtNikhiljt Posts: 2FreedomPop Newbie
Hi,

I got a sprint nano sim from Apple store (Part# SIMGLW436C) for my nexus 5x and phone support told me it is not compatible. I bought another one from amazon (Part# SIMGLW406R) and got it today. Please let me know the process to update my account with the new SIM. ICC id is 89011200000215975326.

Thank You,
Justine/Nikhil Thomas

Answers

  • NikhiljtNikhiljt Posts: 2FreedomPop Newbie
    @Karina Magana @Ali Can one of you please help me in getting my nexus 5x working. I was told by technical support over the phone that this device is activated and has the right iccid (89011200000215975326).

    When I turn on the phone there is a notification "Configuring your cellular network" and few minutes later shows "SSIM locked".

    When I try to update device config, it says "The profile update could not be completed" after few minutes.

    Thank You,
    Justine/Nikhil Thomas
  • Hello @Nikhiljt

    I was not able to pull up your account, would you please send me a private message providing me with the account email. Thank you! :3
  • Boon C LimBoon C Lim Posts: 1FreedomPop Newbie
    I have the same issue. @Karina Magana can you help?

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