Cannot receive the text message

Han DuongHan Duong Posts: 1FreedomPop Newbie
I can send out the text message but I cannot receive the text message. Please help


  • Hello @Han Duong

    I am sorry to hear that you are having this issue, can you please attempt a carrier reset:

    Disable WiFi and enable data if needed.
    Go to the dial pad or phone app.
    Enter # # 72786 #
    If prompted for a password, enter your MSL code. For some phones, you may need to tap the menu icon on the top right hand corner.
    Confirm the reset.
    Allow the device to restart and go through the activation process

    Note: Some LTE devices can perform a carrier reset over a WiFi connection. If that doesn't work then follow step one before trying the carrier reset.
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