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Need to release my phone and port out my number

Shuo JiangShuo Jiang Posts: 3FreedomPop Newbie
My account was cancelled weeks ago. I get an email saying that I have to provide my bank's charge reversal statement to reinstate my account. I emailed everything early this week but still the account hasn't been reinstated (after emailing, calling, submitting tickets). So I am trying here.

Please release my phone and port out my number ASAP. Thank you!

Answers

  • Hello @Shuo Jiang

    The account that you wish to reinstate is for what device?
  • Shuo JiangShuo Jiang Posts: 3FreedomPop Newbie
    Thank for getting back timely.

    I meant to reinstate LG Volt. But I got an respond to my questions today and again they said that they cannot do anything about it. Could you please lease/deactivate both of my phones from my account, so that I can port out the number? Or at least register a new number with my phones.

    Thanks!
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