Unable to Downgrade

Rachel BenskinRachel Benskin Posts: 4FreedomPop Newbie
I am trying to downgrade from an unlimited plan to the free plan, but it keeps saying I need to update my billing info. I have updated it, but it still won't downgrade.

Comments

  • Hello @Rachel Benskin

    I took a look at your account and was able to see that your plan is already downgraded. However, it will take a few days for the downgrade to reflect on your account but I can confirm that it has already been downgraded :3
  • Rachel BenskinRachel Benskin Posts: 4FreedomPop Newbie
    My account still shows $4.99 unlimited talk and text. Everything else shows it's been downgraded.
  • @Rachel Benskin

    I am confirming that it has been downgraded, it will reflect until February 4 because that is when your next renewal begins!
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