Please release my phone!!

Shuo JiangShuo Jiang Posts: 3FreedomPop Newbie
Hi,

I had contacted twice about release my phone with FP. I wanted my phone to be release with FP so that I can register it on another Spring service. Although a FP representative had checked and confirmed that the LG volt has been released and good to use under a new servive, it's still shown as "in use".

Please help with releasing my phone so that I can use it with another Spring service!

Thanks!

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