LG G2 One Microphone Does Not Work

Jim KollathJim Kollath Posts: 3FreedomPop Newbie
Just received my certified refurb G2. The microphone with the speakerphone works fine, but the normal microphone does not work. This has been confirmed with the FreedomPop Diagnostic App. So far I have made sure that "OK Google" is disabled (seems to be a problem on some G2's), and have performed a hard reset.

Calling Tech Support I received ticket #160128-002103 and after waiting 30 minutes was told to install the Messaging app to fix my problem..... This did not fix it. I have now been waiting 36 minutes and counting for the next step to resolve this.

Can I get a replacement phone sent and send this one back or what? Please help. Thank you.

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