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connected to 4G, but not able to browse internet

zj82119zj82119 Posts: 2FreedomPop Newbie
When I tried to activate my device. It says

"Snap, looks like your phone is not currently eligible for free data."

My device ESN: 09614015814


FYI, I can use sprint smart view to connect to 4G successfully, but not able to browse internet.

Comments

  • njfulwider5njfulwider5 Posts: 10,413FreedomPop Newbie, FreedomPop Master, Test Role, FreedomPop Expert, FreedomFan, Android Master , FP Flyer ✭✭✭✭✭
    @zj82119
    Here is part of a Post I have not released yet. The first part should helps if you follow the steps.

    The 250U will only work with a 3G Plan. Please go online and make sure you have a plan that says 3g in the description. The Mifi 250U, will not work on the Free Plan. It uses older 4g Wimax(no longer available), and Freedompop Free Plan is for 4G LTE only. Freedompop uses Sprint for all of its 4G LTE and 3G CDMA data needs. On November 6th Sprint closed all Communications with 4G Wimax. 4G Wimax signals are no longer broadcasted. Log onto your FreedomPop account and click this link>>

    http://www.freedompop.com/acct_plan.htm


    If your having connection issues, Please go online and make sure you have more than 100mbs left on the account. Freedompop/Sprint likes to suspend the data when it gets close to the 100mbs data cap, because of Sprint's 3 hour delay. Please verify you have more than 100mbs. If you do, please try the next step.

    Try to update the Profile. The Profile update will help you connect to a local Sprint tower more efficiently. Freedompop uses Sprint for all of its 4G and 3G Data needs

    Here is how to update to the Profile-

    Note: Make sure you are connect to the USB Only, no other Internet devices or Modems, just the hotspot.

    Note: To perform the update, you must have Sprint SmartView open and your 250U USB Modem inserted in the computer in a Ready to Connect state, but do not connect to the Sprint network.

    To update the data file in Sprint SmartView:

    1. Go to the Sprint SmartView menu

    2. Click Tools > Update Data Profile (IOTA)
    If the above option is grayed out:

    1. In Sprint SmartView, click Tools > Settings > Hardware tab

    2. Click Modify button next to the device name

    3. Click Update Profile button

    Once updated, you should have connection again. This will get the 250U back on track to receive a signal, to broadcast Wi-Fi to the device you want to use.

    hope this helps,
    nj

    Great Tips and Trick, User Guides and How to's in my Signature-(Take a Peek)

    Hope you find any post I have created helpful. Please look for my How to-s(Downgrading-100% Free) and (How to use the FreedomPop Community), or my Guides on FreedomPop Devices(Phones) and (Hotspots). Here is one on (FreedomPop Plans). Here is one on all (FreedomPop Apps). He is one on(Traveling with your GSM Global Sim?) or Common Question about the (GSM Global Sim). You can PM me anytime by clicking this link here njfulwider5. Than click the BUTTON with the (Small Envelope), to left of the word (MESSAGE). I will do my best help. Welcome to FreedomPop

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