unlimited account no longer unlimited, two accounts suspended for no reason

amalasamalas Posts: 6FreedomPop Newbie
I had one account with the totally unlimited plan for a while, but now my data is limited to 2g. I need the unlimited plan to be reinstated. My other two accounts have been suspended due to imaginary billing errors. They've been suspended for quite a while, & I need them reinstated. one of these accounts was suspended on the same day that you charged me for Premium Plus. That charge was made using the billing information that you claim is faulty. there's nothing wrong with the billing information, and you know it since you used it successfully very recently.

Comments

  • amalasamalas Posts: 6FreedomPop Newbie
    in addition to having my two accounts reinstated, 1 for the free plan and one for the totally unlimited plan, I also need a refund for the premium plus charge which occurred on the same day that you shut down that same account.
  • Hello @amalas

    I would be glad to assist you with this, if you could please PM me the account emails so that I can look into them. Thank you!
  • amalasamalas Posts: 6FreedomPop Newbie
    Hello @Karina Magana. thank you. I will do that in a few hours.
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