Monthly Cycle Change Suspended Account?

James MagnantJames Magnant Posts: 17FreedomPop Newbie
Once again, a new monthly cycle and a new suspended service. I have the unlimited text/talk and 500 MB data with 500 MB additional from friends. I renewed the annual plan Jan 19th, so here we are again with nothing working. No text, no talk, no data. 100% fail. I even have the auto top-off on, but... nothing.

The website home page looks different too. No picture of the phone and phone number, no link for detail usage... nothing but the Alerts & Notifications. I can't find a link anywhere to the data usage at all, nor the amount remaining. It's as if the account was downgraded to no longer have data.

How do I get this fixed?

Comments

  • James MagnantJames Magnant Posts: 17FreedomPop Newbie
    I used the DM feature via Twitter to @FreedomPopHelp to get the account suspension removed. Still no answer as to why it was suspended in the first place. Frustrating to lose service for 18 hours for no reason.
  • Hello @James Magnant

    We sincerely apologize for this inconvenience, we did see that your account was suspended but the service has now resumed. Please let me know if everything is now working.
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