**Reminder** When you sign up for FreedomPop service we often offer a free trial experience for one of our plans or add-on services. The free trial lasts for 30 days, after which you will incur the regular charge for that plan or service. Please take a look at our Community post for more information regarding your recent purchase and what to expect: http://bit.ly/2xFTGWY
If you have not recently performed a Carrier Reset to your mobile device, we recommend doing so to ensure that your FreedomPop service is operating to its best capability. This does not cause the loss of any information saved on your mobile device. You can find instructions by selecting the following link: https://support.freedompop.com/app/answers/detail/a_id/3017/

For additional topics related to your concern, please visit our online Self-Help Knowledge Base at https://support.freedompop.com

FreedomPop Hotspot Devices: Connection Issues? Need a User Guide? Click here for How to Tutorials!

njfulwider5njfulwider5 FreedomPop Newbie, FreedomPop Master, Test Role, FreedomPop Expert, FreedomFan, Android Master , FP Flyer Posts: 10,415 ✭✭✭✭✭
Take a look at the Devices below for the one you have. Open up the link under the Picture. In the Link you will find-What to do if you have a connection issue, how to change the passwords and operate the device. You will also see some Great Tutorials & User Guides on how to operate and use the Device. The link will help you get familiar with the device you just purchased, or already owned. I added the Pictures to help Compare, if yours has no identifying markers.

ZTE Pocket WiFi






ZTE Pocket WiFi;https://forums.freedompop.com/discussion/19490/everything-zte-pocket-wifi-connection-issue-passwords-issues-user-guide


SuperNova 655





SuperNova 655; https://forums.freedompop.com/discussion/16765/everything-supernova-655-connection-issue-passwords-issues-user-guide


Netgear Fuse





Netgear Fuse; https://forums.freedompop.com/discussion/16764/everything-netgear-fuse-connection-issue-passwords-issues-user-guide


Netgear Mingle





Netgear Mingle; https://forums.freedompop.com/discussion/14079/everything-netgear-mingle-connection-issue-passwords-issues-user-guides/p1


Netgear Zing





Netgear Zing; https://forums.freedompop.com/discussion/14084/everything-netgear-zing-connection-issue-passwords-issues-user-guides


4-in-1 Photon LTE





4-in-1 Photon LTE; https://forums.freedompop.com/discussion/14491/everything-4-in-1-photon-lte-connection-issue-user-guides-coming-soon



Novatel Mifi 2(Global Sim)





Novatel Mifi 2; https://forums.freedompop.com/discussion/14672/everything-novatel-mifi-2-user-guides-tutorials-changing-passwords

FreedomPop Mifi 500





MiFi 500; https://forums.freedompop.com/discussion/14049/everything-mifi-500-connection-issue-passwords-issues-user-guides



Spot 803S





803S Tri-Band Hotspot; https://forums.freedompop.com/discussion/14078/everything-803s-connection-issue-passwords-issues-user-guides



Netgear 341U





Netgear 341U USB Modem; https://forums.freedompop.com/discussion/14080/everything-netgear-341u-connection-issue-user-guides


Mifi 4082





MiFi 4082; https://forums.freedompop.com/discussion/14081/everything-mifi-4082-connection-issue-passwords-issues-user-guides


Overdrive Pro





Overdrive Pro; https://forums.freedompop.com/discussion/14082/everything-overdrive-pro-connection-issue-passwords-issues-user-guides



250U





250U USB Modem; https://forums.freedompop.com/discussion/14083/everything-250u-usb-connection-issue-user-guides



Netgear Gateway 6100D Modem





Netgear Gateway 6100D; https://forums.freedompop.com/discussion/14085/everything-netgear-gateway-6100d-modem-connection-issue-passwords-issues-user-guides


Franklin U770





Franklin U770 USB Modem; https://forums.freedompop.com/discussion/14094/everything-franklin-u770-connection-issue-user-guides


Freedompop U301





Freedompop U301; https://forums.freedompop.com/discussion/14670/everything-u301-usb-connection-issue-user-guides



Freedompop U600/601






Freedompop U600/601; https://forums.freedompop.com/discussion/14671/everything-u600-601-usb-connection-issue-user-guides

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Great Tips and Trick, User Guides and How to's in my Signature-(Take a Peek)

Hope you find any post I have created helpful. Please look for my How to-s(Downgrading-100% Free) and (How to use the FreedomPop Community), or my Guides on FreedomPop Devices(Phones) and (Hotspots). Here is one on (FreedomPop Plans). Here is one on all (FreedomPop Apps). He is one on(Traveling with your GSM Global Sim?) or Common Question about the (GSM Global Sim). You can PM me anytime by clicking this link here njfulwider5. Than click the BUTTON with the (Small Envelope), to left of the word (MESSAGE). I will do my best help. Welcome to FreedomPop

Post edited by Jorge on

Comments

  • jimindenverjimindenver FreedomPop Newbie, FreedomPop Expert Posts: 149 ✭✭✭
    Great job!
  • Brian PeatBrian Peat FreedomPop Newbie Posts: 21
    Waiting on my SuperNova to get shipped. Hopefully you'll add that to this list soon :)
  • Mark_LaubachMark_Laubach FreedomPop Newbie Posts: 5
    I received my SuperNova. The included instruction sheet is just plain wrong for the device as it mentions an LCD screen. I did figure out the default password, but connecting to 192.168.1.1 returns "Access Error: Not Found, Cannot open document for ./index.html". So, my device is a bit broken. Where is user-guide for it???
  • Brian PeatBrian Peat FreedomPop Newbie Posts: 21
    try this instead: 192.168.1.1/index.asp as per this generic manual:
    https://fccid.io/document.php?id=2704247
  • William CarpenterWilliam Carpenter FreedomPop Newbie Posts: 2

    try this instead: 192.168.1.1/index.asp as per this generic manual:
    https://fccid.io/document.php?id=2704247

    Yes, that worked for me, too. Although it's dumb that just using the IP address redirects you to the non-existent "index.html", the correct "index.asp" was correctly mentioned in the little quick-start sheet that came with my Supernova.
  • Chris ReinhartChris Reinhart FreedomPop Newbie Posts: 5
    Can confirm that using the IP address alone, as per the included instructions, forwards to a 404 to a non existing html file. Use the address http://192.168.1.1/index.asp to get it to work until they update the firmware to fix it.
  • njfulwider5njfulwider5 FreedomPop Newbie, FreedomPop Master, Test Role, FreedomPop Expert, FreedomFan, Android Master , FP Flyer Posts: 10,415 ✭✭✭✭✭
    Hey Guys! I just got the SuperNova!!! :) As soon as I use the device a little and give it a quick test drive, I will have all the info up! I apologize for the late response. Nice Job on the user Guide! How accurate @Brian Peat

    Hope all is well!
    NJ

    Great Tips and Trick, User Guides and How to's in my Signature-(Take a Peek)

    Hope you find any post I have created helpful. Please look for my How to-s(Downgrading-100% Free) and (How to use the FreedomPop Community), or my Guides on FreedomPop Devices(Phones) and (Hotspots). Here is one on (FreedomPop Plans). Here is one on all (FreedomPop Apps). He is one on(Traveling with your GSM Global Sim?) or Common Question about the (GSM Global Sim). You can PM me anytime by clicking this link here njfulwider5. Than click the BUTTON with the (Small Envelope), to left of the word (MESSAGE). I will do my best help. Welcome to FreedomPop

  • skiracer2003skiracer2003 FreedomPop Newbie Posts: 4
    SuperNova hotspot h/w log-in
    http://192.168.1.1/index.asp
    admin
  • spmastersspmasters FreedomPop Newbie Posts: 1
    I just got a SuperNova but when I try to log in using http://192.168.1.1 the url turns into http://192.168.1.1:81/index.html which I believe is coming from the device but then I can't actually access the page to get into setup. The device works as I can get out to the internet but I want to change the default settings, add passwords, etc.

    I have done a factory reset and that didn't change anything.

    Any ideas on how to get the device web interface to work??
This discussion has been closed.