Everything Samsung Galaxy Victory, Connection Issue? User Guides? How to Tutorials

njfulwider5njfulwider5 Posts: 10,413FreedomPop Newbie, FreedomPop Master, Test Role, FreedomPop Expert, FreedomFan, Android Master , FP Flyer ✭✭✭✭✭

Samsung Galaxy Victory(Embedded Sim)

If your having connection issues, Please go online and make sure you have more than 100 mbs left on the account. Freedompop/Sprint likes to suspend the data when it gets close to the 100 mbs data cap, because of Sprint's 3 hour delay. Please verify you have more than 100 mbs. If you do, please try the next step.

Make sure you have Plenty of Voice and Text. It is always good to start with your account online. You never know if you might find a discrepancy that causes a suspension. If you have a Red Bar on top of the page, please contact Customer Support or do as instructed. Make sure you have plenty of Data, Voice and Text. Than move on to the next step if all is Correct and valid.

Note: Make sure Data is enabled. Open up Settings>Open up Data Usage>Make sure Mobile Data is Checked.

Make sure you are using the Freedompop Messaging app. Please open up the Play Store and in the Search Bar, enter FREEDOMPOP MESSAGING. Open up the page and download or update the app. Make sure that you are using "Freedompop Messaging".

FreedomPop Messaging App:

Note: Click Icon above if you need to download.

Once it is downloaded or updated. Open the app and find the 3 horizontal Bars, top left side of the app and Tap. A pop out from the left side of the screen will show, with all "account info and Settings". Make sure everything is correct. Next, Scroll down to “Sync account Data” and Tap. You will see the app syncing. It will sync in the notification area saying, "locating User for Device", till you see your phone number, “FreedomPop Setup Complete". The screen might even turn blue for an instant with a FreedomPop Logo. This is normal. It is just the app initializing. After you initialize, and the phone syncs, you can use the phone's native dialer for Phone calls. To make a text or receive text, you will use the FreedomPop Messaging app. The app will ask you if you want to make FreedomPop the default. Make sure to press yes Go back to the "Freedompop Messaging" and Test. If you still have issues, move onto the next step.

Force Stop and Clear Cache(not clear Data)-

Open up settings on your phone and scroll down. Find App/Application Management and open. Look for the Freedompop Messaging app (white and blue icon that says Messaging) and open. Click Force Stop and then Clear Cache. (Not Clear Data). Once you click Force Stop, you will get a pop up (if you force stop in may misbehave). Just click OK.

Make sure not to click, Clear Data that will erase all your text messages. Please restart the phone. When the phone Boots back up, please test the app. Go back to the "Freedompop Messaging" and Test. If you still have issues, move onto the next step.

Update to the Profile and PRL-*

Make sure you're using a good Wi-Fi signal before the update. (Do near a window with no Obstructions or Outdoors if possible)


Note: You can use link to Update PRL also

Go back to the "Freedompop Messaging" and Test. If you still have issues, Contact Customer Support. Check with Freedompop — a network or account problem may be preventing your device from obtaining service. You could also check and see if Sprint is having issues in your area- Check status here

Here is a Sound Fix for Echo, Static or "can't hear"-

Open up your Freedompop Messaging App. Look for the 3 white horizontal bars, top left side of the app. Please click those lines. You will see a pop out from the side, with your number and account information. Scroll down or Find Settings and Open. Look for Audio and Open. Check Echo Calibration and Adaptive Rate Control. Then scroll down and check G722 8000 Hz, Silk 16000 Hz, PCMU 8000 Hz, and PCMA 8000 Hz. Leave Opus 48000 Hz Check. PCMU 8000 Hz might already be checked.

If you still have quality issues, sometimes messing with the Codec Bitrate Limit. Start with 36 kbits/s. If that don’t work, work your way up to 128 kbits/s. But only use this if the first suggestion does not work

Here is some Great Tutorials & Guides you can use with your Samsung Galaxy Victory. This is a great way to get Familiar with the Phone.

Turn 4G on or off-


Turn on and connect to Wi-Fi-


All Samsung Galaxy Victory, Use these tutorials-


Sprint's Main page for the unit, great to use for troubleshooting-


Here is the User Guide-


Here is the Quick Start Guide-


To Find your Samsung Galaxy Victory Phone number and Account details-

Open up your Freedompop Messaging App. Look for the 3 white horizontal bars, top left side of the app. Click those lines. You will see a pop out from the side, with your number and account information.

(MDN) Number In "About Phone" Section-

The Number found in Settings>More/General>About Device/Phone>Status> Phone number, is the MDN (Mobile Directory Number). It allows sprint to provide you data services without the ability to access the 2g voice network (2g industry standard). Most phones use 2g for their voice calls. 2g is the industry Standard with all cellular Networks. Reason why phones used on Major Carriers, you can shut off data (4g/3g/Wi-Fi ) and still place a call. The phones Freedompop sale have the 2g voice turned off and then given a MDN in its place (2g number is replaced with a MDN#)

Because Freedompop use a VOIP App or Voice Over Data, The MDN can not be changed unless you switch to a new carrier. Freedompop needs 4g/3G/wiFi to make and receive calls and Text(2G Premium Voice Service @ 3.99$, is available to use on outgoing Calls in Low signal/Quality 3G location).

Great Tips and Trick, User Guides and How to's in my Signature-(Take a Peek)

Hope you find any post I have created helpful. Please look for my How to-s(Downgrading-100% Free) and (How to use the FreedomPop Community), or my Guides on FreedomPop Devices(Phones) and (Hotspots). Here is one on (FreedomPop Plans). Here is one on all (FreedomPop Apps). He is one on(Traveling with your GSM Global Sim?) or Common Question about the (GSM Global Sim). You can PM me anytime by clicking this link here njfulwider5. Than click the BUTTON with the (Small Envelope), to left of the word (MESSAGE). I will do my best help. Welcome to FreedomPop

Post edited by njfulwider5 on


  • HenryLHenryL Posts: 25FreedomPop Newbie
    The link you sent to update PRL refers to a "System Update" setting that doesn't exist on my FP Samsung Victory, was it removed in the custom ROM? How can I update my PRL?
  • Rich Sias (16th)Rich Sias (16th) Posts: 3,365FreedomPop Newbie, FreedomPop Master, FreedomPop Expert ✭✭✭✭✭
    @HenryL, I have a BYOD Victory. Might be a bit different from the FP install. In category "System Update" I have 4 items.
    1. Update PRL
    2. Update Profile
    3. Update Samsung Software
    4. Update Firmware

    If your device is missing some of those then I'm not sure how to access.
    Be my Valentine ZTE, Victory, LG Volt, 803S, & 4 SIMs
  • HenryLHenryL Posts: 25FreedomPop Newbie
    FYI for others who own the FP version of the Victory with a custom ROM, dial ##UPDATE## to update the PRL and profile.
  • Douglas FiegDouglas Fieg Posts: 1FreedomPop Newbie
    I have an old Samsung Victory that was actually working OK, but I decided to do a factory reset. My account is active, and I have plenty of text, voice, and data available. However, I cannot get my phone to work.

    I am sure that I need to update the FreedomPop Messaging App. However, when I search in Google PlayStore, it does not show up. When I get on my PC and try to install it from there, it says that the app is not compatible with my phone, and won't allow me to initiate the install.

    When I try to bring up the messaging app on the phone, it says my messaging app is out of date (which is no surprise, since it now has the messaging app that was installed when it came from the factory). When I click on the button to update it, I get a message that says:

    "This app isn't compatible with your device anymore. Contact the developers for more info."

    Evidently, I need a version of the FreedomPop Messaging App that is newer than the one that is on my phone as a result of the factory reset, but not as new as the latest version of the FreedomPop Messaging App.

    Any help you can provide me to get the phone working again would be much appreciated.
Sign In or Register to comment.