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Order Progress gets stuck at Preparing Shipment for over a week !!

akyuakyu FreedomPop Newbie Posts: 1
Please check Order 41880057. It was placed on 2/14 and gets stuck at Preparing Shipment since 2/26. How long does it takes to prepare the shipment. How much longer do I have to wait? The credit card should not get charged if you don't expect to ship the merchandise. I sent an email to Support and no reply.

Comments

  • Karina Karina Posts: 3,870 admin
    Hello @akyu

    I sincerely apologize for the delay in response, we currently have a small back order but we are doing everything that we can to ship out your device! You will get an email notifying you when your device has shipped.
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