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How to get MSL number - Sprint no help

kccaseycakccaseyca Posts: 3FreedomPop Newbie
I've tried 3x with Sprint customer service to get the MSL number for my non-connecting MiFi 500 device to do a factory reset, but they are saying that without a Sprint account they can't give out the information for the device. Any ideas?


  • LucyLucy Posts: 378 admin
    Hello @kccaseyca

    I Pm'd your MSL code, please check your inbox.
  • kccaseycakccaseyca Posts: 3FreedomPop Newbie
    Thanks @Lucy , but the code you sent said it wasn't valid.
  • kccaseycakccaseyca Posts: 3FreedomPop Newbie
    Is there anyone else who can help? This has been going on for weeks and the device still does not work at all. I want to try resetting it before I completely give up. Can't seem to get any help from support.
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