Phone upgrade

Wei HongWei Hong Posts: 1FreedomPop Newbie
I want to switch the phones between my old and new accounts. Can anyone help me? I have PM'd several admins but no one has replied. I have called the tech support but the guy said he could not do the swap. So what many of you said about the upgrade such as this one https://forums.freedompop.com/discussion/7096/how-to-upgrade-your-phone-and-keep-your-phone-number-with-freedompop
is not right?
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