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Can't activate Sprint iPhone 5c - need administrator help
On another Freedompop account I am trying to switch to a Sprint iPhone 5c that I've verified has a clean ESN. Trying to activate online says "We're experiencing an issue with your provided device ID. To complete your activation, please call 800-671-5017". I called support and the first person said I need to contact Sprint to unlock the device. Then she transferred me (which ended up being multiple transfers) to someone who looked at it and told me I don't need to contact Sprint to unlock the device but that the iPhone 5c is not yet supported on Freedompop. This clearly isn't true cause others have done it and it's on the supported BYOD list. I need to know what I need to do to get this phone working. If I need to contact Sprint, what do I need to tell them? Please help!