order placed over a month ago and not received

Shirley SnyderShirley Snyder Posts: 1FreedomPop Newbie
Order # 42494849 placed on 02/22/16 for Netgear mingle. Has not been received, order status has said preparing shipment ever since. Two emails sent since and no response. The first email sent 8 days ago. Really? this is how you do business? If so, I would appreciate crediting my credit card for the order and I will look for service elsewhere.
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