Horrible customer service and product.
Forget the fact that the mini mifi hotspot is either so spotty or doesn't work at all. For the price you pay - that's what you get. BUT when you're charged 98.00 for a top-up that you never bought and customer service either doesn't respond or they try to tell you that your product is working fine with no explanation for the faulty charge and no response to your request to cancel the account, it leaves a bad taste in your mouth. Never again!