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Cannot connect, cannot reset

Hi,
A couple of days ago, my MiFi 4082 Hotspot stopped working. The symptoms:

If I turn it on, the light is solid green all the time. The battery icon appears (full battery) and the antenna icon with no bars appears on the screen.
If I turn it off and plug it in, it turns on automatically (to the above state).
It does not appear on any network list so I cannot access it with mifi.mlp/192.168.1.1
I cannot reset it. I held the reset button down for 7 seconds, 11 seconds, and 70 seconds and nothing happens, whether the device is on or off.

Stuff I tried:
Removing the battery and putting it back in.
Plugging it in with a USB cable to my computer (still cannot access 192.168.1.1)
Resetting it (as described above)

Any help would be greatly appreciated. We've been using it almost daily for months. Thank you!
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