**Reminder** When you sign up for FreedomPop service we often offer a free trial experience for one of our plans or add-on services. Upon the end of your Trial, you will incur the regular charge for that plan or service. Please take a look at our Community post for more information regarding your recent purchase and what to expect: http://bit.ly/2xFTGWY

Samsung Galaxy S6 unable to receive texts after phone number ported...

GalaxyS6GalaxyS6 FreedomPop Newbie Posts: 3
I have a FreedomPop issued Samsung Galaxy S6. Ever since having my phone ported last week, I have been unable to receive texts from anyone outside of the FreedomPop family. I am able to send texts and make and receive phone calls, however, I am unable to receive any texts (SMS or MMS) whatsoever. I have spoken with FreedomPop Customer Service and troubleshot everything I can think of, verified settings, reset the phone, etc. and nothing has worked. Receiving texts worked prior to my existing phone number being ported over, so I imagine that something in the port configuration must be blocking messages or not routing messages from outside cell providers. Any thoughts or further suggestions?
Thanks,
Susan
Sign In or Register to comment.