Need to replace my broken Galaxy S 3

Abel GutierrezAbel Gutierrez Posts: 23FreedomPop Newbie
How do I change my phone? I have an HTC One to replace it.

Comments

  • Carol LewCarol Lew Posts: 63FreedomPop Newbie, FreedomPop Expert
    Since your new phone is not a FreedomPop phone, you will have to activate it as a BYOD. This means creating a new account under a new e-mail address and paying the BYOD registration fee. Once the device is successfully activated and you would like to transfer your old number, create a new discussion in the Device Swap area of the forum and request admin help with swapping your old phone with the new one.

    Links:
    How to upgrade your phone and keep your phone number with FreedomPop
    Follow instructions under Case 2, except for the calling of FP support for device swapping. I haven't had any luck with reaching customer service for device swapping. But, I got an almost immediate response when posting in the correct area of the forum. Also, note that activation fee refunds only applies to FP devices.

    How to: Phone Swap Request
    Follow instructions here after successfully activating your new phone.
    ~~~ Owns a few High Tech Computers while wearing / running a Red Hat Fedora ~~~
    Devices: HTC Evo 4G, HTC Evo 4G LTE, and other HTC devices (not under FP), MiFi 500 LTE
  • Abel GutierrezAbel Gutierrez Posts: 23FreedomPop Newbie
    Thank you kindly for the assistance. Much appreciated.
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