**Reminder** When you sign up for FreedomPop service we often offer a free trial experience for one of our plans or add-on services. Upon the end of your Trial, you will incur the regular charge for that plan or service. Please take a look at our Community post for more information regarding your recent purchase and what to expect: http://bit.ly/2xFTGWY

Phone Release to register different phone

FiesterFiester Posts: 1FreedomPop Newbie
I'd like to put a different phone on the same account of my freedompop, I sent a message to freedompop, but my current phone hasnt been released yet.

Comments

  • Carol LewCarol Lew Posts: 63FreedomPop Newbie, FreedomPop Expert
    Have you created a new account for the new device and successfully activated it? You didn't specify what new phone you have--whether it was purchased through FP, an FP phone purchased elsewhere, 0r a Sprint phone. If it's not the first type, you will have to activate it as a BYOD.

    Once you successfully activate it, you can create a new discussion in the Device Swap area of the forum and request admin help with swapping your old phone with the new one (on your old account). Also, if you tell the admin to cancel your new account instead of transferring the old phone into the new account, this will release your phone. I know this works since I had my phones recently swapped and checked my old phone's MEID at a MEID checker like RingPlus.

    Links:
    How to upgrade your phone and keep your phone number with FreedomPop
    Follow the instructions for the case that applies to you, except for the calling of FP support for device swapping. I haven't had any luck with reaching customer service for device swapping. But, I got an almost immediate response when posting in the correct area of the forum. Also, refunds for BYOD activations only applies to FP devices.

    How to: Phone Swap Request
    Follow instructions here after successfully activating your new phone

    ~~~ Owns a few High Tech Computers while wearing / running a Red Hat Fedora ~~~
    Devices: HTC Evo 4G, HTC Evo 4G LTE, and other HTC devices (not under FP), MiFi 500 LTE
Sign In or Register to comment.