Password Needed to Perform Carrier Reset on HTC EVO 3D

edisonrcraneedisonrcrane Posts: 5FreedomPop Newbie
Hi, I need to perform a carrier reset per the email I received from Freedompop. The carrier reset requires a password. How can I get said password? Thanks.

Comments

  • edisonrcraneedisonrcrane Posts: 5FreedomPop Newbie
    The password is also called an MSL.
  • edisonrcraneedisonrcrane Posts: 5FreedomPop Newbie
    Is this the correct way to get help?
  • edisonrcraneedisonrcrane Posts: 5FreedomPop Newbie
    I got the MSL from the device page on the freedompop website. I followed the carrier reset directions from freedompop. Once the phone restarts, the Sprint Zone app opens and says my phone is not activated. I select activate. It will not activate and it says I need to contact Sprint Customer care. What should I do next?

    I feel like I'm talking to myself...
  • edisonrcraneedisonrcrane Posts: 5FreedomPop Newbie
    Ok, so I just got it to activate. I just kept trying and it finally went.
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