**Reminder** When you sign up for FreedomPop service we often offer a free trial experience for one of our plans or add-on services. Upon the end of your Trial, you will incur the regular charge for that plan or service. Please take a look at our Community post for more information regarding your recent purchase and what to expect: http://bit.ly/2xFTGWY

Is valid is false; Incorrect Zip code in 'Phone Number Port out info' section of 'Account Settings'

fp123456fp123456 Posts: 1FreedomPop Newbie
My port out request keeps failing.

The zip code on 'Phone number port out info' section is incorrect. Also I saw that 'Is Validated' is set to false.
I read that this could be because of "Is Validated: false". It should be true for port out to complete.

I have my account number and pin from my account setting.
But it keeps failing when the port request comes to FreedomPop.

I have tried calling tech support. They forwarded my call to billing team and then to specialist. None of them understand how to fix these fields. I have been on the calls multiple times for more than 3 hours.

not sure what to do now.
Sign In or Register to comment.