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How can I downgrade (or deactivate) my account?

Jason HomeJason Home Posts: 5FreedomPop Newbie
I recently ordered a sim card but I found that it was sent to my old address.
Okay, I can forget about the sim card. But if I do so, I will not able to downgrade my data plan and it will charge me $19.99 monthly fee.
So, I just want to downgrade and deactivate the sim card, but I was not able to that in my account page.
What should I do?


  • Jason HomeJason Home Posts: 5FreedomPop Newbie
    I called to CS and they say that it was successfully deactivated but it is still shown in my account page. Does it take time?
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