**Reminder** When you sign up for FreedomPop service we often offer a free trial experience for one of our plans or add-on services. Upon the end of your Trial, you will incur the regular charge for that plan or service. Please take a look at our Community post for more information regarding your recent purchase and what to expect: http://bit.ly/2xFTGWY
I've been having difficulty finding the location to downgrade to the basic (free) service. I tried the upgraded account and the premium service, but found it unnecessary. Please tell me how to downgrade both the voice/txt/data plan to the basic/free service and eliminate the FreedomPop Premium Plus service. In addition, I'd greatly appreciate a refund for the latest June 7th charge. Thank you.