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what is the PUK code?

When trying to set a screen lock code, I accidentally went into the sim lock setup. At first it wouldn't let me set a new pin because it says I need to enter the current pin. When I tried again, suddenly the phone becomes locked and a screen prompts me for the PUK code. Where do I get the PUK code from? Rebooting doesn't help.
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Comments
A personal unblocking code (PUC), also known as a personal unlocking key (PUK), is used in 3GPP mobile phones to reset a personal identification number (PIN) that has been lost or forgotten. Most mobile phones offer the feature of PIN protection.
FreedomPop is able to look up your device ID and determine the PUK that is needed.
This is not an acceptable answer, my SIM is not PUK locked yet, FreedomPop has to provide me the PUK code of my SIM card!
My wife works as a customer service support coach for one of the major carriers. Even a baseline customer service representative has access to the default SIM PINs and the SIM PUKs. My primary wireless provider even includes them on the SIM card packaging. There is absolutely no reason why FreedomPop can't do the same or even list it on our under our account information.
The only way FreedomPop will ever survive is if they actually train their employees on how their system works. Especially when it comes to GSM. They all seem to think it works just like Sprint's CDMA system and it doesn't. What's even worse is they can't seem to tell the difference between the Global SIMs and the LTE SIMs. What works for one doesn't always work for the other.
There is no way in **** I would ever consider becoming a paying customer of FreedomPop. Not with their level of disorganization anyway. I've had a cell phone since 1994 and they are by far the worst wireless carrier I've ever dealt with.
That and they don't have a dog in the wireless race. With my primary wireless provider I get 4 lines of unlimited text, talk & data for $100 a month period. I can also upgrade our phones, at a discounted rate, every 3 months. As M.C. Hammer sang back in the 80's "Can't Touch This".
The sole reason I am using FreedomPop is so I have a backup phone on a separate network than what my primary network is. I'm using an older unlocked phone from my current carrier so all I had to pay for was the SIM card and the $5 to turn off the auto top up. There is no way I could ever deal with using FreedomPop as my primary provider.