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confirmation email?

Emily BradyEmily Brady Posts: 3FreedomPop Newbie
I ordered a phone from freedompop yesterday, but failed to receive a confirmation email saying that the order had been placed, and consequently, am unable to track my order. Is the confirmation email sent after the item is shipped, or have I just not received an email and should be worried?


  • abcabc Posts: 189FreedomPop Newbie
    usually you will get an welcome to freedompop email

    if not, highly possible that there is a typo

    if you have order number, it is easier, you may PM management on this forum to modify correct email.

    if not, you might need to provide detail information

  • Joel McBrideJoel McBride Posts: 1FreedomPop Newbie
    I had the same issue. I did receive the welcome to Freedompop email but it didn't mention the purchase of the phone and I did not receive a receipt on the web site after the purchase.
  • Anthony PhamAnthony Pham Posts: 2FreedomPop Newbie
    I did not receive a welcome email nor a confirmation email for my purchase.
  • alexburchnellalexburchnell Posts: 1FreedomPop Newbie
    I never got a confirmation email either. I ordered last night. Should I wait long? My bank was already charged.
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