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Why am I being charged 7.99 when I'm on the free plan?

whsuttonwhsutton FreedomPop Newbie Posts: 7
I'm charged 7.99 when I clearly opt for the free plan.

Comments

  • Ali Ali FreedomPop Master, Test Role, iOS Master Posts: 6,735 ✭✭✭✭✭
    @whsutton Hi! Looks like you subscribed to the Premium Plus plan which is $7.99 per month. Please remove it by clicking here, and you will no longer be charged.
  • whsuttonwhsutton FreedomPop Newbie Posts: 7
    I unsubscried from that plan already and was still charged, no biggie I'm canceling and sending all devices back.
  • rose spicolarose spicola FreedomPop Newbie Posts: 9
    This has also happened to me, I'm working with customer service to try to get this issue resolved.
  • rose spicolarose spicola FreedomPop Newbie Posts: 9
    I am having a similar problem, I am working with customer service to hopefully get this issue resolved. I had premium plus service ($7.99) and the premium 500 plan ($7.99). I unsubscribed from the premium 500 plan, but was still charged for both the service and the plan.
  • liu4greliu4gre FreedomPop Newbie Posts: 1
    I have the same issue. Have contacted the CS, but they didn't answer.
  • xiangwen lixiangwen li FreedomPop Newbie Posts: 3
    same problem charge with no reason, after charge i am still basic free service
  • kerstuffkerstuff FreedomPop Newbie Posts: 623 ✭✭✭
    Plans and services are two different things. You must downgrade both.
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