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For additional topics related to your concern, please visit our online Self-Help Knowledge Base at https://support.freedompop.com
FreedomPop 100% Free: Step By Step Instructions on Downgrading your FreedomPop Account
njfulwider5 FreedomPop Newbie, FreedomPop Master, Test Role, FreedomPop Expert, FreedomFan, Android Master , FP Flyer Posts: 10,415 ✭✭✭✭✭
Step By Step Instructions
Important Note: When Downgrading to the Free Plan, you will not see a Free Plan you can just pick. The Free Plan is the default plan when downgrading your account. There is No Other Way To Pick This Plan. Once downgraded you will be on the 100% Free Plan. Please use the instruction below to Verify after.
Note: Make sure to have your FreedomPop account password handy, you will need it when you downgrade. (FreedomPop sends you a email Titled "Welcome to FreedomPop". It has your temporary password or log in information).
Down Grade your Plans to Free (Text/Voice and Data)
Make sure to log into your account online and click this link;
Or Open your FreedomPop account. On the Tabs at the top you will see"HOME--MY ACCOUNT--BILLING--EARN FREE--SHARE DATA--SUPPORT" Click "MY ACCOUNT", and you will see a drop down Menu. Click "PLANS".
You will see your Talk/Text or Data Plan at the very top of this page and under those boxes you will see Plans You can upgrade to. In of the Top boxes, click the words in the box that says “Details and Plan Management".
It will take you to a new page with all your plan details. At the very bottom of this Box, you’re going to see the word (downgrade this plan/offer), very tiny words.
Click those word and a pop up will show, asking you to confirm the downgrade. It might even ask you to try a different plan, or do you want to keep your saved data. Just click downgrade anyways. You might get another Pop up asking for your password to complete the downgrade. Enter your account password and proceed. It will confirm once you are downgraded.
Note: The Basic Free Plan will say in the "Price: $0.00/Month" in the Top Box/Boxes after you have downgraded to Free.
Downgrade your Service Plans(Value Added)
Make sure you are still logged in and visit this link;
Or Open your FreedomPop account. On the Tabs at the top you will see"HOME--MY ACCOUNT--BILLING--EARN FREE--SHARE DATA--SUPPORT" Click "MY ACCOUNT", and you will see a drop down Menu. Click "SERVICES".
This will have the service plans, which always get missed when anybody downgrades to Free. The Top boxes will be the Service Plans you are subscribed to. Start with the top box and work your way down (depending on how many service plans you have). Over to the right of each service plan is the words with an arrow "View Details->".
Click "View Details->" and it takes you to a new page. On this page, under the box with the Service plan details are the words "To deactivate this service, click here".
Click those words and A pop up will show, click (Click here to confirm cancellation of your service). You will get another confirmation after it is complete.
Note: If there is nothing in the top box or is says "You have not signed up for any services yet" you are safe and have no Value added Service that will charge you later.
Turn off Auto Top Ups(optional)
This shuts off Auto Top-Ups.Open your account online and click this link;
Or Open your FreedomPop account. On the Tabs at the top you will see"HOME--MY ACCOUNT--BILLING--EARN FREE--SHARE DATA--SUPPORT" Click "BILLING", and you will see a drop down Menu. Click "BILLING SETTINGS".
It will take you to the Billing Settings page. Look for the square called "Automatic Top-up" and click edit. Change these settings to auto top-up (NO), and than click save. You might get a pop up warning, just click yes or "downgrade anyways". This setting decides if you get charged for any Data Overages.
5$ Credit Require to Turn Auto Top-Up Off;Freedompop changed this a few month back. It will ask you for a 5$ credit in-order to turn automatic top up off(required).
The 5$ credit is to protect the account if you go over the allotted amount with Auto Top-up disabled. This rarely ever happens. You would need to be downloading a huge file right before you hit your limit, and in the 3 hour delay Sprint has when recording data used. They ask that you keep 5$ in credit at all times with Auto top up disabled, Make sure to re-activate your Credit every 30-90 days(see link)
Note: The 5$ Credit is refunded when it expires, If you notice in the link, it shows as "-$5.00" (credited).
You will be on the 100% Free, but you have to watch your data usage very carefully. With the overages turned off, when you get close to the allotted amount(100 mbs left), the account will suspend till you upgrade to a bigger plan, or you wait till the month rolls over to a new month. Currently there is no Pay As You Go Talk & Text.
How to Verify you are on the 100% Free Plan
To verify your Account (“Data/Voice/Text Plans”) are downgraded;Open your FreedomPop account and click this link;
Or Open your FreedomPop account. On the Tabs at the top you will see (“HOME--MY ACCOUNT--BILLING--EARN FREE--SHARE DATA--SUPPORT") Click ("MY ACCOUNT"), and you will see a drop down Menu. Click ("PLANS").
In the ("My Plans") Box, above the (“Available Plans”) Box, it will say-
("Price: $0.00/Month") Next to the Plan/Plans
To verify your Account (VAS) (“Service Plans”) are downgraded;Open your FreedomPop account and click this link-
Or Open your FreedomPop account. On the Tabs at the top you will see (“HOME--MY ACCOUNT--BILLING--EARN FREE--SHARE DATA--SUPPORT") Click ("MY ACCOUNT"), and you will see a drop down Menu. Click ("SERVICES").
Than on ("My Services") Box above the (“Available Services”) Box, it will say-
("You have not signed up for any services yet.
Check out the available services below to get the most out of your FreedomPop experience.")
To make sure that you have (“Auto Top-Up”) disabled;Open up your FreedomPop account and click this link;
Or Open your FreedomPop account. On the Tabs at the top you will see (“HOME--MY ACCOUNT--BILLING--EARN FREE--SHARE DATA--SUPPORT") Click ("BILLING"), and you will see a drop down Menu. Click ("BILLING SETTINGS").
Scroll down to the Box that says (“Automatic Top-Up”) and make sure (“Enabled”) Says (“NO”)
To verify or double check your account is downgraded;Open up your FreedomPop account and click this link;
Or Open your FreedomPop account. On the Tabs at the top you will see (“HOME--MY ACCOUNT--BILLING--EARN FREE--SHARE DATA--SUPPORT") Click ("MY ACCOUNT"), and you will see a drop down Menu. Click ("OVERVIEW").
On this page you will see (“Service Summary”) below the (“Name & Phone#’’)Box. This will show you the Plans you are on and the cost per month. If you are downgraded, it will say (“FREE”) in the Box. If any of the Boxes have a Price associate in the box (Example $1.99/mo.), click the (“View Details”) next to the price and downgrade. Go back and double check after you are done. If all Boxes Say (“FREE”) in the Plans or Services, than you are on the (“100% Free plan”).
The Basic Free Plans you can downgrade to- FreedomPop LTE/CDMA, Domestic LTE GSM & Global GSM HSPA+
(!!NEW!!) FreedomPop Domestic GSM LTE sim-The Free Plan is 200 text, 500 voice and 200 mbs Data.(
Use to say 200talk/200text/200data, but definitely 200talk/500text/200data)
FreedomPop Branded phones, and BYOD (LTE/CDMA Data)-The Free Plan is 500 text, 200 voice and 500 mbs Data.
FreedomPop Branded Hotspots, and BYOD (LTE/CDMA Data) - The Free Plan is 500 mbs of 4G LTE, No 3G access.
FreedomPop Global GSM (Data Only) Sim or the MiFi 2(HSPA+ Data) - The Free Plan is 200 mbs Data.
FreedomPop Global GSM Phone Sim (HSPA+ Data)-The Free Plan is 500 Text, 200 Voice and 200 mbs Data.
FreedomPop added the option on the FreedomPop Global GSM Phone Sim to Add "WhatsApp Basic". That comes with 100 talk and Text and 200 mbs HSPA+ Data (Unlimited WhatsApp Roaming in 30 Countries). (To Add WhatsApp Basic, click HERE)
WARNING: There are No Confirmations after clicking the link above, it will switch you to the plan automatically. to read more about the WhatsApp plan, click HERE.
Note: CDMA plans, Domestic GSM and Global GSM plans are not compatible with each other. GSM Data is a little more pricey.
Free ("500 Mbs") added to your Free Plan with 10 x Freedom Friends(50 mbs per)
("IMPORTANT NOTE:") 500 mbs on the Free CDMA plan + 500 Mbs Free Each month with 10 Freedom Friends = 1000 mbs each month, 100% Free & (if you have generous Freedom Friends, they can also Gift you another 500 mbs total Maxed (combined Total) += 1500 mbs Free Each Month 100 Free No Charge!!!
("IMPORTANT NOTE:") 200 mbs on the Free GSM plan + 500 Mbs Free Each month with 10 Freedom Friends = 700 mbs each month, 100% Free & (if you have generous Freedom Friends, they can also Gift you another 500 mbs total Maxed (combined Total) += 1200 mbs Free Each Month 100 Free No Charge!!!
Here is a Great way to add another 500mbs to your account after you downgrade to the completely free account. Have you added your 10 freedom Friends? If you add 10 Freedom Friends, it will give you another 500mbs free a month, as long as the member stays active. 500mbs being the maximum. Freedompop has a FP Friends Group. Where other members go to learn about the extra data, and share email address just for Freedom Friends. See Link-
Scroll down to FP Friends and join the group. Figured this might help if you only get 200/500mbs* a month.
After you become a member of the Freedompop Group, you can add your email and add the email used here to your Friends list-
If you send a request, they have to accept. If they send you a request you have to accept. Each person you add will give you 50mbs. Freedompop only allows 10 friends to count max. It is always good to add extra, just encase one cancels his account.
Some people are a little skeptical about doing this, but it is completely safe and nobody is allowed to email anybody else they add. They can lose their account if they take advantage. I have over 700 friends and In 2 years; I have never received on spam email. Because I have so many friends. I have had them gift me data out of the blue. You can gift up to 500mbs-(20mbs x 25 friends, 50mbs x 10 friends or 100mbs x 5 friends), they can also gift you the same. The max is another 500mbs.
Here is a post I wrote last year about gifting and the limitation>>>
So you get a Guarantee of 200/500mbs* a month on top of your free 500mbs with Freedom Friends. It is possible your friends can gift you another 500mbs if you have generous friends.
Note: 200/500mbs*- 200 mbs is the Free Basic plan GSM Data, and 500 mbs is CDMA Data.
Note: Unfortunately, I don't run the "FreedomPop Friends" Group. Sometimes you will have to wait a few days to be approved.
Question about a Charges you got, after you downgraded
If you are being charged and you have already downgrade to the Free Plan, please check "Downgrade your Service Plans(Value Added)-" above. I have found, when a member gets charged after they downgrade, the (VAS) plans are sometimes missed.
On Occasion, you will also find charges, that are unrelated to the VAS plans. Normally those charges will be related to Overages, after you go over your allotted Data Plan and If you have Auto Top-up enabled. Check your account for the charge. Make sure you are logged onto your Freedompop account and click this link-
Or Open your FreedomPop account. On the Tabs at the top you will see"HOME--MY ACCOUNT--BILLING--EARN FREE--SHARE DATA--SUPPORT" Click "BILLING", and you will see a drop down Menu. Click "BILLING OVERVIEW".
This take you to the Billing Overview Page. Scroll down to Recent Transactions, and the Billing Tab. You will see a breakdown of all charges related to your account. You will find the Charge, and the Description of where the charge came from.
If the charge has no description, check the Data usage.
Or Open your FreedomPop account. On the Tabs at the top you will see"HOME--MY ACCOUNT--BILLING--EARN FREE--SHARE DATA--SUPPORT" Click "MY ACCOUNT", and you will see a drop down Menu. Click "USAGE".
This takes you to the Usage page. Scroll down to My Usage Details and click the Data Tab. Here you should find the Date, Time, Source & Data used. Great way to compare usage. If you noticed you have used more than your allotted plan, it maybe a charge for using to much data. You would have to compare Usage to Allotted Data for the month.
If you Notice a charge of $1.99 followed by a suspended account, take a peek at the $5.00 Credit, and see if this has also been used up. If you are one of the few that used your data past the 100 mbs threshold, and the 5$ credit"average 250 mbs" on Auto Top Up Disabled, these are overages. This happens when a user, uses up all of that data, in the 3 hour delay, FreedomPop has on Recording Data. This is a very rare occurrence, but it does happen. User downloaded a huge file, or updates right around the threshold, or maybe decides to watch a HD/SD video. This is even more common for the users without the 5$ credit. Overages always show as $1.99. Take a peek at your Data usage when you notice this charge.(Very Rare).
If find that the charges, do not match data usage, Service plans, or the charge has no explanation. Please contact Customer support here-
You can also contact them through Facebook, Twitter or Here on the FreedomPop forum("New Discussion" and than "Ask a Question").
Here is some links you can find on the Support Pages with downgrade and upgrade details
Scroll down to "downgrade online". This only shows how to downgrade Plans.
Downgrade Service Plans;
Scroll down to "Removing an Add-on Service Online” This only shows how to downgrade Service Plans.
For a list of Plans you can downgrade to, please refer to this page;https://forums.freedompop.com/discussion/16059/freedompops-plans-and-value-added-services-updated-6-29-2016#latest
Great Tips and Trick, User Guides and How to's in my Signature-(Take a Peek)
Hope you find any post I have created helpful. Please look for my How to-s(Downgrading-100% Free) and (How to use the FreedomPop Community), or my Guides on FreedomPop Devices(Phones) and (Hotspots). Here is one on (FreedomPop Plans). Here is one on all (FreedomPop Apps). He is one on(Traveling with your GSM Global Sim?) or Common Question about the (GSM Global Sim). You can PM me anytime by clicking this link here njfulwider5. Than click the BUTTON with the (Small Envelope), to left of the word (MESSAGE). I will do my best help. Welcome to FreedomPop
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