My HTC EVO 4g won't connect

tyl357tyl357 Posts: 3FreedomPop Newbie
Since last week my HTC EVO 4G will not connect to the 4g network, I can still text messages and a system message when someone calls and left a message . I saw the messages on carrier reset and try that, but it is asking for a password - what is that password and do I really need to do a carrier reset ?

I forgot the password to my account and using the "forget password" link and entered my email, but never for a reset link.

Plz help


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