Unlocking Samsung Victory 4G LTE

Matthew BeynonMatthew Beynon Posts: 1FreedomPop Newbie
I bought a Samsung Victory 4G LTE from FreedomPop in July 2014. Used it until March 2015 when I canceled it. Now my buddy wants to use it with an MVNO that uses Sprint's network. The MVNO's EIN check said it was good, so I gave him the phone but now it says it must be unlocked. When I try to go to https://support.freedompop.com/app/utils/login_form/redirect/ask to send a request to unlock the phone, it keeps prompting for my login/password. Even after I reset my password and can login to see all of my old Alerts & Notifications, it still won't let me into the support page.

How do I get the phone unlocked?
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