**Reminder** When you sign up for FreedomPop service we often offer a free trial experience for one of our plans or add-on services. The free trial lasts for 30 days, after which you will incur the regular charge for that plan or service. Please take a look at our Community post for more information regarding your recent purchase and what to expect: http://bit.ly/2xFTGWY
I keep getting an error message about a billing error when I try to downgrade to the basic 200 on both my wife and sons phones their accounts are firstname.lastname@example.org and email@example.com. can we PLEASE get them downgraded. There is nothing wrong with the Billing info.